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Roaring Good Gifts for CNY 2024

FAQS

1) Select Your Gift: Pick from our carefully curated selection of gifts and checkout your cart!

2) Select Greeting Card: If you are ordering a greeting card, do let us know what message you'd like to have printed on it. If not, we will leave it blank.

3) Checkout: Enter your recipient's mailing details and make the payment. We'll have your gift shipped directly to their doorstep and let you know once it reaches them!

Yes! If you're intending to have deliver gifts to more than one recipient, email us at hello@10ft-tall.com, or WhatsApp us at +65 8893 3545.

We'll coordinate your gift orders and mailing addresses from there!

Yes, we do! However, we charge a design and/or printing fee. Please contact us here or email us at hello@10ft-tall.com with your requirements, and we'll continue the discussion from there

Yes, you may contact us here or email us at hello@10ft-tall.com with your desired products and quantity and we can discuss further

For all ready-made in-stock items without any customisation, we will prepare your gift and ship it out within 1-3 working days.

For orders in large quantity, it may take an additional 1-3 days to process your order. For custom orders, a lead time of up to 2 weeks may be required.

Please note that processing times may vary during peak seasons.

Local express courier delivery: 1-3 working days

Local normal mail/postage: 1-3 working days

Read more about our shipping policy here

All goods sold are non-exchangeable and non-refundable. We strictly do not accept change-of-mind order cancellations, returns or exchanges, unless otherwise stated below.

We take utmost care in packing your orders and ensuring you receive the correct items in mint condition. In the unfortunate event that you have received a damaged or incorrect item, please accept our sincere apologies and contact us here or at hello@10ft-tall.com within 7 days of receiving your package, with order details and photo evidence so that we may assist in resolving the issue. 

Read more about our refund policy here